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Improving migrant workers’ skills through training classes. It’s a win-win for both employers and employees.

       There are approximately 45,000 migrant workers in Taipei City, from which more than 90% of the total have been working as caregivers for the elderly or the disabled. Language barriers become a significant issue for the migrant workers working in a foreign country. According to “The survey of migrant workers management and operations 2018”, conducted by the Ministry of Labor, the data has shown that 39.8% of employers of a business and 29.8% of family oriented employers have experienced problems with their migrant workers.
       Among the problems, the language barriers accounts for the majority of the issues. The language barrier that the migrant worker has with the business owner and with the family oriented employer accounts for 84.1% and 71.4%, respectively. Moreover, the survey “The plan of supporting the family where a migrant worker is employed” conducted by The Taipei City Foreign and Disabled Labor Office, has shown both employers and migrant workers expect themselves and the other side to enhance their own their language proficiencies. Obviously, the issues of language barriers and communication qualities are imminently needed to be improved. The preceding data have shown that enhancing language proficiency for migrant workers benefits them in adapting to life in Taiwan, and it improves their work quality as well. The language proficiency helps the development of the relationship between an employee and employer.
       For solving the communication problems caused by the language barriers, the Taipei City Foreign and Disabled Labor Office has promoted a study plan for migrant workers in 2019 fiscal year calendar. Many migrants are interested in this plan, through which migrant workers have improved their communication skills. The participants in the Chinese language class gave feedback that the training had helped them understand better the meaning of both their employer and the person who is cared for. They look forward to more classes in the future. The essential points to succeed in this series of training courses are based on the aggressive participation of both migrant workers and their employers. It is particularly appreciated that Taiwan’s employers encourage their migrant workers to take advantage of some of their days off to attend the classes. With the support of the employers, the migrant workers are more motivated for learning.
       Taipei City Foreign and Disabled Labor Office has published various items for the migrant workers to increase their sense of security and stability when they are working.
Some items are manuals that have been published in different languages. The manual of “Dementia Care Handbook for Families Employing Migrant Care Workers” has Chinese to Indonesia translation and Chinese to English translation. By reading these translated manuals, the foreign caregivers can learn more about the symptoms of having dementia, and can strengthen their skills to take care of elderly suffering from dementia in the family.

       The manual of “The plan of supporting the family where a migrant worker is employed” was published for helping the family, hiring the migrant worker, make a plan for the caregiver and make a daily schedule for the caregiver, in order to solve the communication obstacles between the migrant worker and the family.
       Additionally, Taipei City Foreign and Disabled Labor Office has encouraged the employer to take advantages of various communication tools to help their migrant worker adapt to life in Taiwan, and to avoid the potential problems and conflicts caused by the cultural differences and communications. Through the training process, we can find that the migrant workers are enthusiastic in life and work in Taiwan. More understanding of each other leads to more respect for different cultures and life customs. In simultaneously conclusion, Taipei City demonstrates her value as a multicultural City.